You're deployed at a customer. Their PM filed a request: "add a button that exports all open tickets to CSV." Digging in, the real pain is that managers can't tell which tickets are stalling until customers complain. Build to the underlying need, not the literal ask: a small function/endpoint that returns tickets open past an SLA threshold, grouped by owner, in a form a manager can act on. The spec is intentionally loose, so state your assumptions. AI tools are allowed. Afterward you'll talk to the PM to confirm you understood the real need.